Privacy Policy

Last updated: 27 July 2026

This Privacy Policy explains how Sham Elegance Tailoring ("we", "us", "our") handles your information when you use our automated WhatsApp service for school uniform store information.

Information we collect

When you message our WhatsApp number, we receive and process:

• Your WhatsApp phone number and profile name.
• Your chosen language and the school(s) you select, together with the date and time of your selection.
• The messages and menu selections you send.

We do not ask for or collect payment details, government identifiers, or other sensitive personal information through this service.

How we use your information

• To reply with store hours, locations, map links, and opening dates.
• To connect you with a member of our team when you request it.
• To keep a record of the school you are interested in so that we can send you announcements about store openings and related updates, and improve our service.

Where your information is stored and who processes it

To operate this service we use the following providers:

• WhatsApp / Meta Platforms — to deliver messages.
• Google (Google Sheets) — to store your interest record (phone number, name, language, chosen school, and time).
• Our own systems and Cloudflare — to receive and respond to your messages.

Some of these providers store or process data on servers located outside the Kingdom of Saudi Arabia. By using the service you acknowledge this cross-border processing, which is carried out in line with applicable data-protection regulations.

Legal basis

We process your information on the basis of your consent — you choose to message us and to select a school — and our legitimate interest in responding to you and keeping you informed about our stores.

Data retention

We retain your phone number and school-interest record so that we can send you announcements about store openings, including in future seasons, and as part of our ongoing relationship with you. We keep this information until you ask us to delete it or it is no longer needed. Temporary technical logs may be kept for a shorter period for security and troubleshooting.

Announcements

We may send you occasional messages about store openings and uniform availability for the school(s) you showed interest in. If you do not wish to receive these, please contact us using the details below and we will remove you from our announcement list.

Your rights and choices

You may request to access, correct, or delete your information, or to stop receiving announcements, at any time by contacting us using the details below. Providing your information is optional — you can choose not to use the service. We handle requests in accordance with the Saudi Personal Data Protection Law (PDPL).

Sharing

We do not sell your information, and we do not share it with third parties for their own marketing.

Contact us

For any questions about this policy, or to make a data request or opt out of announcements, contact:
Sham Elegance Tailoring
Email: mouaffak.halabi@hotmail.com